Cancellations must be made in writing (via WhatsApp or email) at least 24 hours before the lesson. Verbal cancellations are not accepted. For sick leave within 24 hours, a medical certificate and 1.5 hours' advance notice are required to avoid being charged.

You can pay by cash at the office, cheque, or via bank transfer/FPS. For bank/FPS payments, a receipt or screenshot is required to confirm the transaction. Payments are due within 30 days of the invoice date.

Group class fees are non-refundable. If you attend only part of the month, the school offers catch-up classes but does not issue refunds.

Yes, you can join an ongoing course if there is space available and your level matches the group. We’ll help assess your level and recommend the best fit.

Yes, students who complete a full level (e.g. A1.1 or A1.2) and attend a minimum number of classes will receive a certificate of participation upon request.

Lessons continue as usual during Amber/Red Rain or T3 signals. When Black Rain or T8 signals are hoisted, all classes will move online. In-person classes resume 2 hours after signals are cancelled.

If a teacher is on sick or personal leave, the school will arrange a substitute teacher. Students will not be notified in advance for group classes.

Group classes follow a fixed schedule and syllabus with other students at a similar level. Private classes are one-on-one and can be tailored to your learning pace, interests, or professional needs, with more flexibility in scheduling.

We do not offer free trial classes, but you’re welcome to pay for a single lesson to see if the course is right for you before enrolling in the full package.